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Privacy Policy

Last updated: May 2026
 

1. Introduction

Ateliers MATTERNE BV places great importance on protecting your personal data and respecting your privacy.
 

This Privacy Policy explains what personal data we collect, why we process it, how we protect it, and the rights you have under applicable data protection legislation, including the General Data Protection Regulation (GDPR).
 

By using our website www.ateliersmatterne.be, contacting us, or requesting a quotation, appointment, or service, you may provide us with certain personal data. We process this information solely for the purposes described in this Privacy Policy.
 

2. Who We Are

Ateliers MATTERNE BV
Rue Saint-Sulpice 1
B-1357 Hélécine
Belgium

Website: www.ateliersmatterne.be
Email: info@ateliersmatterne.be
Telephone: +32 (0)19 65 51 06
Company Registration Number: BE0424894840

Ateliers MATTERNE BV specializes in custom solutions, installation, and expert advice relating to staircases, attic staircases, garage doors, entrance doors, and related joinery and interior applications.
 

Our services are not specifically intended for children, and we do not knowingly collect personal data from minors.
 

3. What Personal Data Do We Collect?

Depending on how you use our website and services, we may collect and process the following personal data:

  • First and last name;

  • Postal address;

  • Email address;

  • Telephone number;

  • Information relating to your project or enquiry;

  • Information you provide through contact forms, quotation requests, or appointment requests;

  • Communications you send us by email, telephone, contact forms, or other channels;

  • Technical information such as your IP address, browser type, device information, and website usage data;

  • Preference information, such as your language settings or cookie preferences.

We only collect personal data that is necessary and relevant for providing our services, communicating with you, managing quotations, carrying out our work, fulfilling administrative obligations, and improving our website.
 

4. How Do We Collect Personal Data?

We may collect personal data when you:

  • Visit our website;

  • Complete a contact form;

  • Request a quotation;

  • Schedule an appointment;

  • Contact us by telephone or email;

  • Request information about our products or services;

  • Communicate with us regarding an existing or future project;

  • Consent to the use of certain cookies or marketing communications.

Some information is provided directly by you. Other information is collected automatically when you visit our website, for example through cookies or analytics tools.

5. Why Do We Use Your Personal Data?

We process your personal data for the following purposes:

  • To respond to your enquiries;

  • To prepare and follow up quotations;

  • To schedule appointments;

  • To perform our services correctly;

  • To communicate with you regarding your project or enquiry;

  • To comply with administrative, accounting, and legal obligations;

  • To ensure the security and proper functioning of our website;

  • To improve the user experience of our website;

  • To compile statistics regarding website usage;

  • Where applicable and with your consent, to provide information about our products, services, or promotions;

  • To comply with legal obligations;

  • To protect our rights in the event of disputes or legal proceedings.

We will not process your personal data for purposes that are incompatible with those described above.
 

6. Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

Performance of a Contract

When you request a quotation, place an order, or entrust us with a project, we process your personal data in order to fulfil our contractual obligations.

Pre-contractual Measures

When you request information or a quotation, we process your personal data to respond appropriately to your request.

Legal Obligation

Certain information must be retained to comply with accounting, tax, and other legal obligations.

Legitimate Interest

We may process personal data for the legitimate interests of our business, including customer relationship management, administration, security, service improvement, and the protection of our legal rights, provided that your interests or fundamental rights do not override these legitimate interests.

Consent

For certain cookies, newsletters, and marketing communications, we request your prior consent. You may withdraw your consent at any time.
 

7. Contact Requests and Quotations

When you contact us through our website, by email, or by telephone, we may retain your name, contact details, and the content of your enquiry.

This information is used to:

  • Respond to your request;

  • Better understand your project;

  • Prepare a quotation;

  • Follow up your enquiry;

  • Manage any subsequent communications efficiently.

We will not retain this information for longer than necessary to process your request, unless a contractual relationship is established or we are legally required to retain certain data for a longer period.

8. Communication with Ateliers MATTERNE

When you communicate with us by email, telephone, post, or any other means, we may retain the content of those communications.

We do so in order to:

  • Respond to your enquiries accurately;

  • Follow up on appointments and projects;

  • Maintain a communication history;

  • Handle complaints, comments, or disputes;

  • Improve our services.

If you ask us not to contact you regarding certain communications, we will respect your preferences.
 

9. Use of Our Website

Like most websites, our website automatically collects certain technical information.

This may include:

  • IP address;

  • Browser type;

  • Operating system;

  • Device type;

  • Pages visited;

  • Date and time of your visit;

  • Click behaviour;

  • Referring website or search engine.

This information is used to:

  • Ensure the website functions properly;

  • Detect and resolve technical issues;

  • Improve website security;

  • Analyse website usage;

  • Improve the content and structure of our website.

10. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies.

Cookies are small text files placed on your device when you visit a website. They may be used to:

  • Ensure the website functions correctly;

  • Remember your preferences;

  • Collect website usage statistics;

  • Improve website performance;

  • Where you have given your consent, provide more relevant advertising and remarketing.

We may use essential, functional, analytical, and marketing cookies.

For more information, please refer to our separate Cookie Policy available on www.ateliersmatterne.be.
 

11. Google Analytics and Other Analytics Tools

Our website may use analytics tools such as Google Analytics or similar services.

These tools help us understand how visitors use our website, for example which pages are visited most frequently and how users navigate through the site.

We generally use this information in aggregated form to improve our website, its content, and the overall user experience.

Where analytical cookies are not strictly necessary, they are only placed with your consent through our cookie banner.
 

12. Marketing Communications

Where you have given your consent, or where a customer relationship exists within the limits permitted by law, we may send you information about our products, services, completed projects, or promotional offers.

You may unsubscribe from these communications or object to receiving them at any time.

We do not sell your personal data to third parties.
 

13. Sharing Personal Data with Third Parties

We do not share your personal data with third parties for their own commercial purposes.

However, we may share your information with service providers who assist us in operating our business, such as:

  • Website administrators or hosting providers;

  • IT service providers;

  • Accountants or administrative service providers;

  • Suppliers or subcontractors where necessary for your project;

  • Payment or invoicing service providers, where applicable;

  • Marketing or analytics providers for which you have given your consent;

  • Public authorities where we are legally required to do so.

These parties may process your personal data only for the purposes for which we engage them and in accordance with applicable data protection legislation.
 

14. International Transfers of Personal Data

As a general rule, your personal data is processed within the European Economic Area (EEA).

Where certain service providers process personal data outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other transfer mechanisms recognised under the GDPR.

15. Data Security

We implement appropriate technical and organisational measures to protect your personal data against:

  • Unauthorised access;

  • Loss;

  • Misuse;

  • Alteration;

  • Destruction;

  • Unlawful disclosure.

Access to personal data is restricted to individuals who require it to perform their duties.

Although we make every reasonable effort to protect your personal data, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
 

16. Data Retention

We do not retain personal data for longer than necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Examples include:

  • Quotation-related information is retained for as long as necessary to follow up your request.

  • Customer and project information is retained for the duration required for project execution, warranty obligations, administration, and the resolution of any disputes.

  • Accounting records are retained in accordance with applicable legal retention periods.

  • Website and cookie-related data is retained in accordance with the retention periods specified in our Cookie Policy.

  • Communication records are retained for as long as they remain useful or necessary for customer service, follow-up, or legal evidence.

17. Your Rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data.

These include the right to:

  • Access your personal data;

  • Request correction of inaccurate or incomplete information;

  • Request the deletion of your personal data where legally permitted;

  • Request restriction of the processing of your personal data;

  • Object to certain processing activities;

  • Withdraw your consent where processing is based on consent;

  • Receive your personal data in a portable format where the legal conditions are met.

To exercise any of these rights, please contact us at:

Ateliers MATTERNE BV
Rue Saint-Sulpice 1
B-1357 Hélécine
Belgium

Email: info@ateliersmatterne.be

For security reasons, we may ask you to verify your identity before responding to your request.
 

18. Complaints

If you have any questions or concerns regarding the way we process your personal data, we encourage you to contact us first.

You also have the right to lodge a complaint with the competent supervisory authority.

For Belgium, this is:

Belgian Data Protection Authority
Rue de la Presse 35 / Drukpersstraat 35
1000 Brussels
Belgium

Website: www.dataprotectionauthority.be
 

19. Changes to This Privacy Policy

Ateliers MATTERNE BV reserves the right to amend this Privacy Policy at any time.

Changes may be necessary, for example, if:

  • Our website is updated;

  • Our services change;

  • We introduce new technologies;

  • Applicable legislation or regulatory guidance changes.

The most recent version of this Privacy Policy is always available on www.ateliersmatterne.be.
 

20. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

Ateliers MATTERNE BV
Rue Saint-Sulpice 1
B-1357 Hélécine
Belgium

Website: www.ateliersmatterne.be

Email: contact@ateliersmatterne.be

Telephone: +32 (0)19 65 51 06


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